Frequently Asked Questions

Our Broker Ronald Miller Answers the questions that are most frequently asked about Property Management policies and procedures in the valley.

Question #1 – How long has your company been involved in Property Management in Jackson Hole?

Answer: We started the Real Estate and Reservations division of our companies in 1997 at Teton Village. We now have our main offices and call center operations at the Miller Park Lodge complex near the town square of Jackson Hole. We have been managing rental units since 2001.

Question #2 – How many units do you presently manage?

Answer: We currently have the largest inventory of units in Jackson Hole. Presently we manage just over 120 units in Jackson including homes, condominiums, town homes, and other lodging properties in downtown Jackson.

Question #3 – What are any other characteristics that set your company apart from other Property Managers in Jackson Hole?

Answer: Our property management rental contract provides a flat all inclusive 35% management fee. A sample of our contract can be located here. Our company provides greater net proceeds to our owners. Most companies charge the owner between 40 to 60% for short-term rentals. Our office hours are year round from 8 AM to 10 PM with a convenient check in location in downtown Jackson. We also provide a lock box key holder at each of our rentals for late reservation arrivals.

Question #4 – How do you market our property if we put it with your company in Jackson Hole?

Answer: We have a major presence on the web with our primary website at jacksonhole.net. We manage approximately 20 domains in Jackson Hole related to lodging, ski packages, activities, real estate, individual condominium development in Teton Village and management properties. These websites (lodging, rental homes, rental condos) bring targeted traffic to our doorstep for people searching for exactly what we have. Our Web Development department takes care of the online development and site management daily, but we ensure our clients that their property is getting the optimal exposure available online through our channels.

Our websites also have acquired the top keywords and phrases by manually programming our sites to be centralized for the Jackson Hole lodging rental property marketplace. Our web department also manages our online advertising campaigns with Google, and Bing. This gives us a huge advantage to attract customers through e-mail or call our central reservation center for vacations and lodging bookings. We are able to package activities and provide discounted lift tickets to our customers as well during the winter months. We also run advertisements in major publications and send mass mailings to Jackson Hole Chamber of Commerce inquiries.

Question #5 – How do you handle bookkeeping and accounting?

Answer: Mike Ross has been our in-house bookkeeper since 2007. We use a local professional accountant, Susan Rowe, of Field Wilkinson Accounting, for monthly reconciliation of all companies and accounts. This team is always available to help our customers with accounting questions if needs be.

Question #6 – How does owner occupancy work when we reserve our own unit?

Answer: The only charge you will receive is for cleaning fees during your stay. We recommend that our owners use their units in lower occupancy periods and avoid holidays if high rental revenue is important for the owner.

Question #7 – Are there any other hidden costs I should know about?

Answer: Most exterior costs and insurance for the building are included in HOA monthly dues handled by the Association board and manager of each condominium complexes and billed directly to the owner. These homeowner fees usually include firewood, snow removal, lawn care and exterior maintenance. Some homeowner's dues include Sundance tennis and pool memberships. The owner is also required to pay renter liability and content insurance for furnishings and fixtures. Owners also are responsible for utilities, internet, cable (or digital TV) and phone. We require units in our program to include high-speed internet service through Optimum or comparable local providers. If the unit has a private hot tub the owner is required to hire a hot tub maintenance vendor for weekly service and cleaning.

Question #8 – How does your property management company in Jackson Hole handle maintenance issues?

Answer: We have a great team in place to handle minor maintenance issues that come up. We also have a project manager on staff for troubleshooting larger issues like plumbing and electrical problems should they arise. We use the best sub-contractors in the valley when dealing with larger, more complex issues that may come to pass and will see those to completion for the owner to ensure the best service . We usually contact the owner for approval if a needed repair is over $200.00.

Question #9 – How do I join your Jackson Hole Property Management Company as an owner?

Answer: Simply give one of our Jackson Hole Reservation agents a call at 307- 733-9280. Our Reservations division is also comprised of well trained licensed Wyoming real estate associates to assist you further. We are selective as to the quantity and quality of units we manage and would like to help you to bring your unit on the program if it works for both parties. If your unit is presently managed you will need to discuss any change with your management provider. We appreciate your consideration and look forward to meeting and working with you.

Thank you again,
Ronald Miller- Owner/Broker/Jackson Hole Real Estate Company LLC

Email Us for More Informational: info@jacksonholerr.com