Maintenance and Housekeeping

In-House Maintenance

Our customer service oriented maintenance team is on call 24 hours a day for guest and owner needs. They are fully capable to take care of maintenance requests at a reasonable cost. They are also trained to keep each owner informed of any work that is required and the progress of service orders.

In-House Cleaning

Our wonderful housekeeping team has been with us since we began our management program in 2001. The result has been first-rate, consistent and timely cleanliness of all of our rental properties. We understand the importance of communicating with our housekeeping team after each departure to maintain the condition of your property.

Enhanced Cleaning Protocols for Covid

Cleaning procedures are more important than ever and we are blessed to have our experienced team and strong systems already in place to rest upon. Our normal practices along with our new policies during COVID include:

  • Sanitize surfaces: Sanitize every high-touch surface, down to the doorknob.
  • Extensive checklists while cleaning room-by-rooM
  • Wash linens at a high heat setting. Our linens are cleaned by a professional company following strict guidelines.
  • Use of cleaners approved by health experts, like disinfectants with 70% alcohol or higher
  • Use of masks and gloves to help avoid cross-contamination

Outside Vendor Relationships for Maintenance

For larger projects and repairs needing immediate attention, we use professional sub-contractors. We always request a bid on the job if we suppose that any repair or replacement is or will be greater than $300, however, if there is an emergency and the problem may be hazardous or dangerous to guests for any reason, it is addressed right away.

Protecting Your Asset

Property is an extremely valuable asset in Jackson Hole and we understand the importance of good maintenance and attention to detail. We make sure every property we rent is in great condition and make sure all preventative measures for possible maintenance issues have been covered. Through our experience we have learned even something as small as a dripping faucet can cause problems. It is our goal to prevent or fix these issues before the guests arrive to avoid any inconvenience to our customers. Our superior housekeeping staff is very supportive in informing us of any problems that may arise. Another service we offer in this regard is the inspection of your property before each guest check in.